Terms & Conditions

Effective Date: June 2026

Terms & Conditions

Welcome to **Pure Pantry & Care**. By using our website and purchasing our products, you agree to these Terms and Conditions.

1. General

Pure Pantry & Care (“we”, “us”, “our”) offers postpartum confinement meals, herbal teas, herbal bath packs, and related wellness products. These Terms govern your use of our website and all orders placed with us.

2. Orders and Pricing

All prices are in Australian Dollars (AUD) and inclusive of GST.

We reserve the right to change prices and refuse or cancel any order at our discretion.

Product images are for illustration purposes only. Actual products may vary slightly.

3. Delivery

We deliver across Australia (selected areas only for fresh meals).

Delivery times are estimates only and not guaranteed.

Fresh and frozen meals are delivered in insulated packaging. You must store them immediately in the refrigerator or freezer upon delivery.

We are not responsible for any loss or spoilage after delivery.

4. Cancellations, Changes & Refunds

You may cancel or modify your order at least 4 business days before the scheduled delivery date.

Due to food safety and hygiene reasons, no refunds or returns are accepted once meals have been prepared or delivered, except in cases of manufacturing defects or delivery damage.

For medical-related cancellations, please contact us as soon as possible. We will review each case with care and understanding.

5. Health & Allergy Disclaimer

Our products are traditional postpartum foods made with natural ingredients. They are not intended to diagnose, treat, cure, or prevent any medical condition.

Results may vary.

We recommend consulting your doctor, midwife, or healthcare professional before consuming our products, especially if you are breastfeeding, have allergies, or have existing medical conditions.

Our meals and herbal products may contain common allergens such as peanuts, tree nuts, gluten, soy, sesame, and others. While we take great care, we cannot guarantee they are completely allergen-free.

6. Intellectual Property

All content on this website (text, images, logos, product descriptions, etc.) belongs to Pure Pantry & Care and may not be used without our written permission.

7. Limitation of Liability

To the maximum extent permitted by law, Pure Pantry & Care will not be liable for any indirect, incidental, or consequential loss or damage arising from the use of our products or services.

8. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

9. Changes to Terms

We reserve the right to update these Terms at any time. Your continued use of our website after changes have been made constitutes your acceptance of the updated Terms.

If you have any questions regarding these Terms, please contact us at:

Email: purepantryncare@gmail.com

Privacy & Safety

Effective Date: June 2026

At Pure Pantry & Care, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles.

1. Information We Collect

We may collect the following types of personal information:

Contact details (name, email address, phone number, delivery address)
Order and payment information
Health-related information (e.g., allergies, dietary requirements, medical conditions disclosed to us)
Account details (if you create an account)
Website usage data (cookies, IP address, browsing behaviour)

2. How We Collect Information

We collect information directly from you when you:

Place an order or create an account
Contact us via email, phone, or WhatsApp
Subscribe to our newsletter
Fill out forms or surveys

We may also collect data automatically through cookies and similar technologies on our website.

3. Purpose of Collection

We collect and use your personal information to:

Process and deliver your orders
Provide customer service and support
Send order updates and important notifications
Improve our products and website experience
Send marketing communications (only with your consent)
Comply with legal obligations

4. Disclosure of Information

We may disclose your personal information to:

Delivery partners and couriers
Payment processors (e.g., Stripe, Afterpay)
Cloud storage and email service providers
Professional advisers (accountants, lawyers) when required

We do not sell your personal information to third parties.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. All sensitive data is transmitted via secure encryption.

6. Cookies & Tracking

Our website uses cookies to enhance user experience, analyse traffic, and personalise content. You can manage cookie preferences through your browser settings.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Withdraw consent for marketing communications
Lodge a complaint about how we handle your data

8. Complaints

If you have a privacy concern, please contact us first. We will respond within 30 days. If you are not satisfied, you may complain to the Office of the Aus tralian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website.

For any privacy-related questions, please contact:

Email: purepantryncare@gmail.com

Terms & Conditions

**Effective Date: June 2026**