Refund policy

• Once meals have been prepared and delivered, no refunds or returns are accepted for food safety and hygiene reasons.
• All confinement meal orders must be accepted and signed for in person. This ensures the meals are kept at the appropriate temperature and promptly placed in the refrigerator after delivery.
• If your delivery arrives damaged, spoiled, or incorrect, please contact us within 24 hours after receiving the items with clear photos. We will review the issue and respond appropriately.

• Unopened and unused non-perishable items may be returned.
• Products must be in their original packaging and in resalable condition.
• Return shipping costs are the responsibility of the customer.
• Once we receive and inspect the returned items, we will process your refund.

• You may request to cancel or modify your order before preparation begins.
• For medical-related cancellations, please contact us as soon as possible. We will handle each case with care and understanding.

• We do not offer refunds for change of mind after meals have been prepared or delivered.
• Change of mind returns for non-perishable items may be accepted, subject to inspection.

• Please contact us via email or WhatsApp with your order number and reason for the request.
• For damaged or incorrect deliveries, please attach supporting photos.